Common questions

QUESTIONS ABOUT THE PURCHASE

  • What payment methods do you accept?

For Brazilian customers, we currently accept Via, Mastercard, Diners Club, Amex and Discover credit cards. If you don't have a credit card, you can generate a payment slip.

  • I have never purchased from this site. It's safe?

We are proud to use highly advanced online security systems, protocols and hosting, exactly the same ones that big brands like Budweiser, Red Bull, Kylie Cosmetics and Tesla Motors use. When paying, we do not have any access to your credit card details. Payment is made through Mercado Pago, specialized in secure payments on the internet.

  • Are you accessible? I'm afraid of buying and not being able to get in touch later.

Yes, we are. We have well-explained information about all processes related to purchase and delivery in different parts of the website, as well as a specialized and dedicated team to respond to you within 48 business hours.

  • Can I use more than one discount coupon?

You can only use one discount coupon per purchase. But there is a way to accumulate discounts! If we're running a seasonal sale and products are already showing at a discount, you can combine this with a discount field to get an even bigger discount.

  • How do I get free shipping?

If your order contains one of the products with “free shipping” in the description, all other products you choose will have free shipping as well.

ORDER CHANGES

Changes to the order can be made before the products are shipped, which occurs on average 3 business days after purchase. If they have already been sent and the tracking code has already been provided, the products are no longer within our reach and have already left our distribution center, therefore we cannot change any aspect of the order.

  • I registered with the wrong email address. What do I do?

Just send us an email with the subject “Change data” stating the correct email, and we’ll sort it out for you! It is important that this is an email that you have frequent access to, because that is where we will send you communications about orders and send you exclusive offers!

  • Can you change the delivery address?

If the products have not yet been shipped, yes we can! Just send us an email with the subject “Change details”, and we will deal with it more urgently to change the address before the products are sent. If you only contact us after the products have been shipped, we are unable to make this change as they are no longer within our reach.

QUESTIONS ABOUT ORDER SHIPPING

  • What is the processing, preparation and shipping time for the order?

From the moment we identify payment, we begin preparing your order. The average time for shipping products and making the tracking code available is 3 to 10 business days, which may vary during holidays and times of high purchasing volume.

  • How long can I track my order?

The tracking code is made available and sent automatically as soon as the product is posted, approximately 3 to 10 business days after purchase. The order can be tracked through our page Track your order .

If the “not found” message appears, don’t worry! The Post Office system takes 5 to 10 days for international tracking codes to appear in it. In this case, just wait and try again after a few days.

  • When will I receive my products?

As the products are imported, they take between 2 and 6 weeks to reach your address, but our average delivery time is 22 working days.

  • Is there any risk in shipping? How does your process work?

Delivery is safe and 100% guaranteed . Products are shipped from our distribution centers in Europe, the USA and also Asia. The initial journey is made by a carrier in the country of origin, until arriving in Brazil. The rest is done by the Post Office.